Frequently Asked Questions

To help you find answers quickly, we’ve organised our FAQs into categories. If you don’t see your question here, feel free to contact us directly.

General Questions

We’re a trusted removals company based in Wirral, specialising in domestic and commercial relocations. We offer a range of services, including packing, storage, and tailored moving solutions to suit your needs.

We operate throughout Wirral, Liverpool, Chester, Cheshire, Trafford, and Northwich. Our services extend across the UK and beyond for long-distance and international moves.

You can request a free, no-obligation quote by filling out our online form or calling us directly. We’ll tailor the quote to your specific requirements.

Yes, we provide comprehensive insurance coverage for your belongings during transit, giving you peace of mind throughout the moving process.

No, we don’t have a physical store location at the moment. We accept only orders through our online shop and we’re shipping all orders with the Swiss Post Service. Please visit our shipping section for more details.

From time to time you will find us at design fairs and popup markets in Switzerland. Subscribe to our newsletter and you’ll receive the latest news.

Domestic Removals

Yes, we provide professional packing services. Our team can handle everything from fragile items to entire households, ensuring your belongings are securely packed for transport.

Absolutely. We offer flexible scheduling, including weekend moves, to accommodate your needs.

From small flats to large family homes, we have the resources and expertise to manage moves of all sizes.

Commercial Removals

Yes, Luxe Removals specialises in office relocations, ensuring minimal disruption to your business operations. We can assist with packing, dismantling furniture, and reassembling at your new premises.

We are equipped to manage moves of all scales, including multi-floor office relocations and warehouse moves.
 

Yes, we provide out-of-hours and weekend moving services to minimise disruption to your business.

Storage Services

We provide secure storage solutions for both short-term and long-term needs. Our facilities are monitored 24/7 and designed to keep your belongings safe.

Yes, you can access your stored belongings by appointment. Simply contact us to arrange a visit.
 

We offer flexible storage options to accommodate items of all sizes, from single items to the contents of a large home.
 

Long-Distance and International Moves

Yes, we provide international relocation services, including Europe-wide moves. Our tailored solutions ensure a smooth transition to your new destination.
 

Our experienced team can assist with the necessary customs paperwork and ensure your items meet the requirements of your destination country.

 

Yes, all long-distance moves include comprehensive insurance coverage for your belongings.
 

Specialised Services

Yes, we can provide high-quality packing materials, including boxes, bubble wrap, and tape, whether you’re using our packing service or packing yourself.
 

Absolutely. Our team has experience handling delicate and valuable items, ensuring they are packed and transported with the utmost care.

Yes, we can, and have moved pianos and other heavy or awkward items safely and efficiently.

 

Booking and Payments

Although no strict guideline, we recommend booking as early as possible to secure your preferred date and make sure things go smoothly on moving day, especially during busy periods such as weekends and holidays.

We accept various payment methods, including bank transfers, credit/debit cards, and cash.
 

In most cases the answer is yes, as we understand that plans can change, especially when it comes to moving house or office. But please, contact us as soon as possible to reschedule your move, and we’ll do our best to accommodate your new date.
Luxe Removals Limited is registered as a limited company in England and Wales under company number: 14174961 | VAT Registration Number: 461 8121 07

Registered Company Address: First Floor, 2 Castle Building 147 -149 Telegraph Road, Heswall, Wirral, United Kingdom, CH60 7SE

Business Headquarters: Luxe Removals & Storage LTD, Unit 9, The Arena, Stadium Ct, Bromborough, CH62 3QG, GB
© 2026 Luxe Removals & Storage LTD