Frequently Asked Questions

To help you find answers quickly, we’ve organised our FAQs into categories. If you don’t see your question here, feel free to contact us directly.

General Questions

Who are Luxe Removals & Storage?

We’re a trusted removals company based in Wirral, specialising in domestic and commercial relocations. We offer a range of services, including packing, storage, and tailored moving solutions to suit your needs.

Do you do removals near me?

We operate throughout Wirral, Liverpool, Chester, Cheshire, Trafford, and Northwich. Our services extend across the UK and beyond for long-distance and international moves.

How do I get a quote?
You can request a free, no-obligation quote by filling out our online form or calling us directly. We’ll tailor the quote to your specific requirements.
Is Luxe Removals insured?
Yes, we provide comprehensive insurance coverage for your belongings during transit, giving you peace of mind throughout the moving process.

Domestic Removals

Do you offer packing services for home moves?

Yes, we provide professional packing services. Our team can handle everything from fragile items to entire households, ensuring your belongings are securely packed for transport.

Can I move on weekends?

Absolutely. We offer flexible scheduling, including weekend moves, to accommodate your needs.

What size house moves can you handle?

From small flats to large family homes, we have the resources and expertise to manage moves of all sizes.

Commercial Removals

Do you provide office relocation services?
Yes, Luxe Removals specialises in office relocations, ensuring minimal disruption to your business operations. We can assist with packing, dismantling furniture, and reassembling at your new premises.
Can you handle large-scale commercial moves?
We are equipped to manage moves of all scales, including multi-floor office relocations and warehouse moves.
Do you offer out-of-hours commercial moves?

Yes, we provide out-of-hours and weekend moving services to minimise disruption to your business.

Storage Services

What storage options do you offer?
We provide secure storage solutions for both short-term and long-term needs. Our facilities are monitored 24/7 and designed to keep your belongings safe.
Can I access my stored items?
Yes, you can access your stored belongings by appointment. Simply contact us to arrange a visit.
Are there size limits for storage?
We offer flexible storage options to accommodate items of all sizes, from single items to the contents of a large home.

Long-Distance and International Moves

Do you offer international moving services?
Yes, we provide international relocation services, including Europe-wide moves. Our tailored solutions ensure a smooth transition to your new destination.
How do you handle customs for international moves?

Our experienced team can assist with the necessary customs paperwork and ensure your items meet the requirements of your destination country.

Are long-distance moves insured?
Yes, all long-distance moves include comprehensive insurance coverage for your belongings.

Specialised Services

Do you offer packing materials?
Yes, we can provide high-quality packing materials, including boxes, bubble wrap, and tape, whether you’re using our packing service or packing yourself.
Can you move antiques and fragile items?
Absolutely. Our team has experience handling delicate and valuable items, ensuring they are packed and transported with the utmost care.
Do you move pianos?

Yes, we can, and have moved pianos and other heavy or awkward items safely and efficiently.

Booking and Payments

How far in advance should I book?
Although no strict guideline, we recommend booking as early as possible to secure your preferred date and make sure things go smoothly on moving day, especially during busy periods such as weekends and holidays.
What payment methods do you accept?
We accept various payment methods, including bank transfers, credit/debit cards, and cash.
Can I reschedule my move?
In most cases the answer is yes, as we understand that plans can change, especially when it comes to moving house or office. But please, contact us as soon as possible to reschedule your move, and we’ll do our best to accommodate your new date.